This book gives you 100 ideas, tips and examples of simple and practical things you can implement today to make your customers say "I love you" instead of "fuck you!" when they interact with your product or service.
The hypothesis of this handbook is that you don’t need to understand the full extent of Service Design to improve the user and customer experience. You don’t need to understand all the theory to create great services.
This book is made for everyone who is part of the creation of a service. If you are a business owner, a manager or just someone working in the service industry this book is for you.
I didn’t find any book on the history of Service Design, so I took a few days, researched the topic and wrote a tiny booklet which shares a timeline of events, people and publications that made what Service Design is today.
This book is for people interested in Service Design like students or Service Design practitioners. If you are totally new to this field, I’d suggest you avoid this book.
Free Course: What is Service Design?
Free Course: What is the Service Designer mindset?
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