People ask me questions, I try to record them in some way so that others can use benefit from these answer too.
❤️ Service Design
Basics
- What is service thinking?
- What is the best way to briefly pitch the value of a service designer to a potential employer, unfamiliar with the practice of service design?
- What considerations should be made when designing a new service for your customers?
- Is there a common acronym for Service Design?
Examples
- Which are the best service design and customer experience studios in the UK?
- What are some stores where every last detail is designed for customers?
- What are good examples of products that have become services?
- Who are the key players in service design?
- Who is doing great service design/service innovation in Europe?
Learn
- Where can I learn service design online?
- What are the best online courses in the field of service design?
- What is the best school for service design?
- Where can I get a lot of actionable free resources to begin a career in service design and customer experience design?
- What are the best resources for service design tools?
Blueprint and journey maps
- What am I missing out, if I don't have a service blueprint?
- Can you always combine a customer journey map to a blueprint in order to encourage collaboration?
- How do I manage the amount of detail on a blueprint?
- How can I use feedback to make improvements to the blueprint?
- What details do you include in your journey maps most frequently (on the vertical dimension)?
- What are good apps for service design visualization of your company?
- How can I avoid to overwhelm people with my Service Blueprint?
- How can I create a story around my service blueprint?
Career
- How can I build a service design portfolio?
- What is a good background for a service design/strategy consultant?
- What does a service design company need to be successful?
✏️ Design
Research
- Which apps are available for mobile diary studies?
- What modules do you use to rate customer satisfaction in an online business?
- What tool should I use to test a prototype online, specifically where they do the recruiting for you?
Swiss Job Market
- I would also be super interested to know if companies are open to freelancer and how it works there
- What is the state of innovation and design in Switzerland?