80% of companies say they deliver "superior" customer service 8% of people think these same companies deliver "superior" customer service

75 Customer Service Stats and Facts you Can't Afford to Ignore

Service Design ROI

Service Design ROI And Operating Model

List of statistics about customer experience

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The Psychology of Personalization: How Waiters Increased Tips by 23 Percent (Without Changing Service)

Consumer Behavior: 10 Psychology Studies on Marketing and Persuasion

What Bad Customer Service Costs Your Business

The ROI of Thanking Your Customers

How Disney Creates Magical Experiences (and a 70% Return Rate)

100+ Customer Experience Statistics for 2019 - Lumoa

100 Essential Customer Service Statistics and Trends for 2019 - Nextiva Blog